Outsourcing

The strategic decision to perform a business function or process internally rather than contracting it to an external provider. Insourcing is the opposite of outsourcing and is typically motivated by the desire to retain control over quality, protect proprietary knowledge, build internal capabilities, or reduce long-term costs.

The accumulated stock of codified and tacit knowledge within an organisation, encompassing technical expertise, process documentation, proprietary methods, and institutional memory. Knowledge capital is a core intangible asset that directly influences innovation capacity, operational efficiency, and competitive advantage.

The economic value of a workforce's collective experience, skills, knowledge, creativity, and health. Investment in human capital through recruitment, training, development, and retention is a key intangible asset category and a primary driver of productivity growth.

The skills, knowledge, and expertise that are uniquely valuable within a specific organisation and less transferable to other employers. Firm-specific human capital is a critical intangible asset that grows through on-the-job training, institutional learning, and experience with proprietary systems and processes.

The amount of output produced per unit of labour input, commonly measured as gross value added (GVA) divided by labour costs or number of employees. Labour productivity is a key efficiency metric that reflects the quality of human capital, processes, and technology deployed by a firm.

The financial, operational, or psychological costs a customer incurs when changing from one product or service to another. High switching costs create customer lock-in and are a powerful intangible competitive moat, particularly in enterprise software, banking, and platform businesses.

The analytical practice of representing an organisation's workflows, processes, and operations in a structured visual or formal notation to understand, analyse, and improve them. Common modelling techniques include Business Process Model and Notation (BPMN), flowcharts, value stream mapping, and simulation models.

A structured set of activities or tasks that produce a specific output for a particular customer or market. Business processes encompass everything from operational workflows such as order fulfilment and customer onboarding to strategic processes such as product development and strategic planning.

The Productivity Measurement Gap: Why GDP Per Hour Worked No Longer Tells the Full Story

Traditional productivity metrics were designed for an economy dominated by physical capital and tangible output. In a world where the most valuable firms derive their competitive advantage from software, data, brand equity, and organizational know-how, those metrics are increasingly unreliable. Here is why the gap matters — and what we should do about it.

How do I reduce founder dependency before selling?

Document the decisions and relationships only you hold, distribute customer contacts across your team, build a management layer, and withdraw from day-to-day operations in stages so the business demonstrably runs without you.