A business process is a set of related, structured and repeated activities or tasks that produce a specific service or product for a particular customer or category of customers. It can be decomposed into sub-processes or high-level process steps, which have their own work activities and operational sequence or workflow directed to the same goal or object. There are three main types:
- Management processes: govern the operation of a system, such as corporate governance and strategic management, many of these are projects requiring ad hoc initiative, and not strictly processes.
- Operational processes: are the core business and create the primary value stream, such as purchasing, manufacturing, marketing, and sales.
- Supporting processes: support the core processes, such as accounting, recruitment, and technical support.